Synergy Housing launches OPENHousing as part of 3 Star Rating Objective

Synergy Housing Group has launched our OPENHousing system after identifying a need to build a single database to serve its member organisations.

Until recently, East Dorset Housing Association, Purbeck Housing Trust and Weymouth and Portland Housing ran their operations through separate IT packages.

However, in a bid to standardise and improve its services, the company set about developing the new group wide system. And following its launch the integrated OPENHousing system has proved a huge hit with both staff and tenants alike.

Derek Wilkes, Synergy's IT Development Manager: "Operating three separate databases was proving difficult for many reasons. Obviously it created significant duplication of effort in areas such as maintenance and upgrading, while it also meant the three organisations were working out of sync and operating differently to each other...

...as Synergy grows and develops, it is vital that everyone works together, allowing performance to be monitored and improved across the group. The benefits to staff are enormous and with that comes an improved service...the savings made are then passed directly on to our tenants. We have delivered the project on time and within budget, and the scope for improvements in the future are huge with things such as text messaging, on-line bidding for Choice Based Lettings and much more planned for the months ahead. The cost of the new system ...would have been a least double had the vast majority of the work not been done in-house."

Graeme Stanley, Chief Executive, welcomed the new system as "an excellent project from which both staff and tenants will benefit. Synergy is determined to provide a three star housing service by 2012. Having a state of the art IT system, accessible to staff across the organisation, will ensure we are able to maximise the efficiencies of the group structure for the benefit of our tenants."

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For further details about our OPENHousing system and how it can help your organisation please contact our Account Management team on 01635 550088 or click here to request a call back.

Conrgatulations Wrekin HT: Customer Service Award!

Congratulations to all involved at OPENHousing customer Wrekin Housing Trust - winners of the Shropshire Business Awards Customer Service Award!

Jane Brookes, Director of Housing at The Wrekin Housing Trust said: "We are thrilled and honoured to receive the Customer Service Award. In our tenth anniversary, this is a great recognition. We will continue to work hard to ensure our customers, staff and partners all receive the same great standard of customer care."

In addition to evidence of great customer service, the judges were also impressed with the Trust's emphasis on customer involvement and feedback, a host of dedicated shops and contact centre and a commitment to interact with young tenants through devices such as Twitter and a mobi site.

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